Transparency
How Cossa Store works
Two ways to buy, five ways an order can be fulfilled, and one team you can actually phone.
Buying as a retail customer
- 1
Browse or start from a project
Search the ranges, or pick the job you need to do and let the project kit build the list for you.
- 2
Check the honest detail
Every product shows its fulfilment route, stock status and realistic delivery window before you add it.
- 3
Pay securely
PayFast for cards and Ozow for instant EFT, side by side at checkout. VAT-inclusive rand pricing throughout.
- 4
Track and receive
Order confirmation, dispatch notice and tracking. Inspect on delivery and report issues the same day.
Buying for a business or site
- 1
Request a quote
Send a product list, a project scope or a photo on WhatsApp. No account needed to get a price.
- 2
Get a written quotation
A formal quotation with references, suitable for procurement, tender and approval processes.
- 3
Open a business account
Company details, VAT number, delivery addresses and terms — captured once, reused every order.
- 4
Order and reorder
Approved quotes convert to orders, and repeat consumables reorder from your history in a click.
The five fulfilment routes
Most stores hide how an order actually reaches you. We label it on every product, because the route determines your delivery time and your return rights.
In stock
Held by Cossa in South Africa. Fastest dispatch and easiest returns.
Ships from local supplier
Shipped by a vetted South African supplier on their lead time. We manage the order.
Ships from local supplier
Sent directly to you from a local partner's warehouse — fewer handling delays.
International fulfilment
Sourced abroad. Longer transit and customs, clearly flagged before you buy.
Made to order
Produced to order via Printify. Made for you, so returns are faults-only.
Instant digital delivery
Delivered as a download or licence key — no shipping at all.
Service available
Carried out by a Cossa service team: installation, cleaning or technical support.
Partner offer
Fulfilled by a partner retailer. Disclosed on the product and priced by them.
Product plus service, not just a box
Cossa Store sits inside Cossa Nexus Holdings, so an order can include the work as well as the goods: installation for construction and smart-tech products, cleaning and facility teams for consumables, and technical support for workplace technology. Ask for it on any product, at quote stage, or on WhatsApp 067 801 1907.